How to File a Complaint
The Wyoming Division of Banking investigates consumer complaints when they involve state-chartered financial institutions and businesses that extend credit to consumers. The Division of Banking investigates consumer complaints in those instances where there is evidence of possible violations of laws or regulations. The Division is not empowered to intervene in private disputes or to represent individuals seeking personal remedies not involving state banking or consumer credit law.
Wyoming State-Chartered Banks or Trust Companies
Citizens who have concerns or complaints with Wyoming-chartered banks or trust companies may contact the Wyoming Division of Banking. (For banks chartered by other states but operating in Wyoming, you may contact the Wyoming Division of Banking for assistance in filing your complaint.)
Before filing a written complaint, you should communicate directly with the financial institution. If you are unable to resolve the problem, you may:
Write a letter describing the problem.
State your attempts to resolve the problem directly with the institution.
State what you think the institution should do to correct the problem.
Include copies (not your originals) of pertinent documentations to substantiate your complaint.
Include your mailing address and a daytime telephone number.
See bottom of page to download complaint form.
Send this information to:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Telephone: (307) 777-7797
Or, you can send your complaint via e-mail to: wyomingbankingdivision@wyo.gov
In the course of our investigation the Division reviews Wyoming laws and regulations. We also contact the financial institution that is referred to in your complaint and ask that they mail a response to our office regarding the concerns you express in your letter. We will mail our written response to you after our investigation is completed, but generally within three weeks of receiving your complaint.
Federal Deposit Insurance Corporation
The FDIC has a web page that lists resource materials that may be helpful to you in resolving a complaint or obtaining an answer to a question at http://www.fdic.gov/consumers/index.html.
Website to access online customer complaint form: https://www.fdic.gov/consumers/assistance/filecomplaint.html
Alternatively, you may mail or fax your request to:
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106
Telephone: 877-275-3342
Fax: (703) 812-1020
Federal Reserve System
If you have a complaint about a bank or other financial institution, the Federal Reserve System might be able to help you. The Federal Reserve is responsible for carrying out many of the federal laws that protect consumers in their dealings with financial institutions. They have a web page that discusses how to file a consumer complaint about a bank.
http://www.federalreserveconsumerhelp.gov
Alternatively, you may contact the help line at:
Federal Reserve Consumer Help
P.O. Box 1200
Minneapolis, MN 55480
Telephone: 888-851-1920
Fax: 877-888-2520
Wyoming National Banks, Federal Savings Banks or Credit Unions
Citizens who have concerns or complaints with national banks, federal savings banks or credit unions located or operating in the State of Wyoming may contact the financial institution's federal regulator listed below. If the name of the financial institution contains "N.A.," "National," "FSB," "f.s.b.," or "FCU," it is likely a federally chartered financial institution.
National Banks (N.A., National), Federal Savings Banks:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Website to access online customer complaint form: http://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html
Telephone: (800) 613-6743
Fax: (713) 336-4301
E-mail: Customer.Assistance@occ.treas.gov
Credit Unions (FCU):
National Credit Union Administration
Office of Consumer Protection
1775 Duke Street
Alexandria, VA 22314
Website to access online customer complaint form: https://www.mycreditunion.gov/consumer-assistance-center/Pages/default.aspx
Telephone: 800-755-1030
Fax: (703) 302-6024
E-mail: consumerassistance@ncua.gov
OR
National Credit Union Administration
Region 4 – Austin
4807 Spicewood Springs Rd., Suite 5200
Austin, TX 78759-8490
Telephone: (512) 342-5600
Fax: (512) 342-5620
E-mail: Region4@ncua.gov
Non-Depository Financial Services
Including:
Consumer Lender
Money Transmitters
Mortgage Lenders and Brokers
Non-Lender Creditors
Post-dated Check Cashers
Pawn Brokers
Rent-to-Own
Sales Finance Companies
If you have experienced problems with a business which provides consumer credit and cannot resolve the problem directly with the business, you may file a written complaint with our office. You may print out a copy of the complaint form (see bottom of page to download form) or contact the Division of Banking and a form will be mailed to you. After completing the form, please mail it to:
Wyoming Division of Banking
Uniform Consumer Credit Code
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Telephone number: (307) 777-7797